Trust and safety are key values that motivate every item we carry. Because of the personal nature of the products I recommend, we can only accept returns if there is a warranty-related issue. If your item is defective, contact us within 7 days of receiving your order. We cannot issue refunds if you change your mind or don't like the item.

Your order will ship in an unremarkable box with "Shipping Department" in the return address. Your kids, neighbors, and postal worker won't have any reason to feel curious about your delivery.

We do our best to have items on their way one business day after we receive your order. Items ship from our office in Utah or our partner's facility in Arizona. You will receive tracking information in a follow-up email.

It depends! We work hard to get orders on their way as quickly as we can – but if you connect with us before we ship your order we will do our best to stop the shipment.

People like you trust the items on KBH Connect because I am very selective. I'm not interested in selling a huge variety of cheaply made products, largely because I know from working with clients how frustrating they can be. We offer items that have been tested by me, my team, and other therapists at The Healing Group. We are working to add personalized reviews, instructional videos, and tips from licensed sex therapists to each and every item on our site.